Provide self-help means for your people

Provide self-help means for your people

  • Document on the progress to stakeholders utilising the JIRA Report blueprint in Confluence.
  • Make use of the Retrospective strategy in Confluence after their dash to capture inventory of what moved well and not so well.

For those who operate largely in Jira program, the integration implies that of use Confluence content are just a mouse click out.

When you yourself have Jira program Cloud, the possibility to generate pages from your own dash is just in Classic jobs.

For provider teams

Readily available for Jira services Management (previously Jira provider table) host and information heart merely. By using Jira services Management Cloud, you can’t hook up assembling your shed to an understanding base area on a Confluence servers or facts Center webpages. Possible best hook up to a Confluence Cloud site. Learn about ideas on how to migrate from Confluence Server to Cloud.

By using Jira solution Management, you’ll be able to let consumers resolve their particular problems without generating a consult by hooking up their solution job to a knowledge base in Confluence. You’ll need Confluence 5.10 or later on.

In Jira services control, check out venture options > expertise base for connecting or establish a Confluence room.

When consumers search during the client webpage, pages inside the linked knowledge base space are proposed, permitting users to aid by themselves.

Create wisdom base reports

The ability Base area formula, in addition to layouts for how-to and problem solving articles render producing brand new skills base articles awesome straightforward for your representatives.

The templates used in the how-to and troubleshooting plans are entirely personalized also. Install the template with all of your own common information and allow your agents go on it from that point.

Allow any productive user observe wisdom base places

In the event the Confluence incidences is certainly not general public, you are able to still making an understanding base space offered via the customer webpage.

As soon as you link your solution job to a Confluence space, you are able to choose to let all energetic users and people to see pages from inside the connected space, in the event they do not have actually a Confluence licenses. These people see very restricted Confluence accessibility.

  • See pages through the consumer portal.
  • Stick to an Address to a typical page and browse around the linked room.
  • Like, discuss or change pages (or be issued approval for this).
  • Begin to see the dash, individual pages, the people directory or room directory site.
  • Query the webpages.

This approval is only able to feel allowed via Jira Service Management, you could revoke usage of your whole site or even to certain areas via Confluence’s global permissions or room permissions.

Permitting all active customers and clients to look at a space will override all existing room permissions, so any logged in, approved Confluence consumer may also be capable of seeing the space (no matter her cluster membership). This is exactly as a result of the ways Confluence inherits permissions.

Jira programs required

Because’ve observed, Confluence has its own integration details, several of which are merely for sale in certain Jira programs or forms.

This matrix describes the precise Jira applications you’ll need each ability. We’ve additionally provided:

  • Minimal heritage Jira Server version (plus any add-ons) that you’ll need if you’re not using the newest Jira servers or information middle software.
  • The minimum Cloud strategy called for, and whether you’ll find any limits from the job type or apps inside webpages (for example, some integrations won’t be readily available if you also posses a Confluence affect website).

That’s all? Time for you to hop into Confluence and provide many of these wonderful features an attempt together with your professionals or project.

Wish to learn more about how-to connect your own Jira program to Confluence? check-out Integrating Jira and Confluence .

If you don’t see a popup whenever you highlight text, make sure that Text Select is allowed in your visibility setup.

  • In an epic, link to helpful Confluence pages, including criteria, designs, and.


Portugal 2020: Ficha do Projeto